Delivery & Returns

We currently deliver to addresses within the United Kingdom.

Standard UK delivery is £4.95 per order, regardless of how many RippleNorth products are purchased in the same order.

Most UK orders arrive within 5–10 business days. As RippleNorth products are made to order and fulfilled by different production partners, delivery times can vary slightly between products. You'll receive tracking as soon as your order is on its way.

If you order more than one item, your order may arrive in separate parcels as products can be fulfilled by different production partners. You'll only pay the delivery charge shown at checkout.

If an order is delayed, damaged in transit or there is a delivery query, customers can contact ripplenorthuk@gmail.com.

We hope customers love their RippleNorth order. If something isn’t right, please contact ripplenorthuk@gmail.com.

Customers purchasing online can notify us that they wish to cancel and return an eligible item within 14 days of receiving their order, in accordance with UK consumer rights.

Items should be returned unused, unworn and in their original condition. Customers must contact us before returning anything so that we can provide the appropriate return instructions.

As RippleNorth products may be fulfilled from different locations, customers should not return items to the address shown on the original parcel without contacting us first.

Unless an item is faulty, damaged, incorrect or not as described, the customer is responsible for return postage.

Products genuinely personalised or made to a customer’s individual specification may not qualify for change-of-mind cancellation or return. Where this applies, it will be made clear before purchase. This does not affect statutory rights where an item is faulty, damaged or not as described.

Please check the size information on each product page carefully before ordering.

We do not currently offer direct size or colour exchanges. Where a return is eligible, customers can return the original item and place a new order for their preferred size or colour.

If an item arrives damaged, faulty, misprinted or incorrect, customers should contact ripplenorthuk@gmail.com as soon as possible with their order number and clear photographs showing the issue.

We will assess the problem and arrange an appropriate replacement or refund where applicable.

Customers should not dispose of or return an affected item until they have received instructions from RippleNorth.

Once an eligible return has been received and checked, we will confirm the refund by email. Approved refunds will be issued to the original payment method.

Customers’ statutory rights are not affected by this policy.