RippleNorth

Privacy Policy

How RippleNorth collects, uses and protects your personal information.

Last updated: 12 September 2026

RippleNorth respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how RippleNorth (“we”, “us” or “our”), operated by Bex Parker as a sole trader, collects, uses, stores and shares your personal information when you visit our website, make a purchase, contact us, sign up to receive email updates or otherwise use our services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.

1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?

For the purposes of UK data protection law, RippleNorth is the data controller responsible for the personal information described in this Privacy Policy.

RippleNorth
Operated by Bex Parker, sole trader
Email: ripplenorthuk@gmail.com
Business address: 27 Nicholson Avenue, Barnsley, S75 1NH, United Kingdom

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with RippleNorth, we may collect or process:

Contact information, including your name, email address, billing address, delivery address and telephone number where you provide one.

Order and transaction information, including products you purchase, order history, returns, refunds and delivery information.

Payment information. Payments are processed securely by Shopify and/or the payment providers available through our checkout. RippleNorth does not ordinarily receive or store your complete payment-card details.

Account information, where you choose to create an account with our store.

Communications, including information you provide when contacting us about an order, product or other enquiry.

Marketing preferences, including your email address and information about whether you have chosen to receive RippleNorth email updates.

Technical and usage information, which may include your IP address, browser, device information and information about how you interact with our website. This information may be collected using cookies and similar technologies.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or sign up for email updates;
  • automatically when you use our website, including through cookies and similar technologies;
  • from Shopify and other service providers that help us operate our store, process payments, fulfil orders and deliver products; and
  • where permitted by law, from other third-party services used to operate and protect our website.

4. HOW AND WHY WE USE YOUR INFORMATION

UK data protection law requires us to have a lawful basis for using your personal information.

Depending on why we are using your information, we rely on the following lawful bases:

Contract – where using your information is necessary to process and fulfil an order, take payment, arrange delivery, process a return or refund, or otherwise provide something you have asked us to provide.

Legal obligation – where we need to process or retain information to comply with our legal obligations, including applicable tax, accounting and consumer-protection requirements.

Legitimate interests – where reasonably necessary to operate, secure and improve RippleNorth, prevent fraud, respond to enquiries and understand how our store is being used, provided those interests are not overridden by your rights and interests.

Consent – where you have actively chosen to receive RippleNorth marketing emails or where consent is otherwise required by law. You can withdraw your consent at any time.

We may therefore use your information to:

  • process and fulfil orders;
  • take and verify payments;
  • arrange production, fulfilment and delivery;
  • communicate with you about your order;
  • deal with returns, refunds and customer-service enquiries;
  • maintain your customer account, where applicable;
  • detect and prevent fraud or misuse;
  • maintain and improve our website and services;
  • comply with our legal and regulatory obligations; and
  • send RippleNorth email news, product launches, offers and updates where you have chosen to receive them.

5. EMAIL MARKETING

You can choose to sign up to receive RippleNorth news, product launches, offers and other updates by email.

Where we rely on your consent for email marketing, signing up is entirely optional and is not a condition of making a purchase.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at ripplenorthuk@gmail.com.

Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew it.

We will not use your email marketing sign-up to send you SMS or postal marketing unless we separately tell you about this and have an appropriate lawful basis to do so.

6. HOW WE SHARE YOUR INFORMATION

We only share personal information where reasonably necessary to operate RippleNorth, provide our services or comply with the law.

This may include sharing relevant information with:

Shopify, which hosts and supports our online store;

payment providers, which securely process payments;

fulfilment and production partners, which produce and prepare products ordered through RippleNorth;

delivery and courier companies, which need information such as your name and delivery address to deliver your order;

technology and service providers that help us host, maintain, secure, analyse or operate our website and services; and

professional advisers, regulators or authorities where disclosure is reasonably necessary or required by law.

We do not sell your personal information.

7. SHOPIFY

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide its ecommerce services.

Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also process certain information for its own purposes in accordance with its privacy practices.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how the website is used, provide security and, where applicable, support analytics or advertising.

Where consent is required for non-essential cookies or similar technologies, you will be given an opportunity to make your choices.

You can also control certain cookies through your browser settings, although disabling essential cookies may affect the operation of the website.

9. INTERNATIONAL DATA TRANSFERS

Some of our service providers, including Shopify and providers involved in operating or fulfilling our store, may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will rely on appropriate safeguards or recognised transfer mechanisms where required by applicable data protection law.

10. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service, comply with tax, accounting and other legal requirements, resolve disputes and protect our legal rights.

Different categories of information may therefore be kept for different periods.

Where you have signed up for marketing emails, we may retain the information necessary to manage your marketing preferences until you unsubscribe or withdraw your consent. We may retain limited information afterwards where necessary to ensure that your opt-out preference continues to be respected.

11. SECURITY

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Please do not send sensitive payment information or passwords to us by ordinary email.

12. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, depending on the circumstances, you may have rights including:

  • the right to be informed about how your information is used;
  • the right to request access to personal information we hold about you;
  • the right to ask us to correct inaccurate or incomplete information;
  • the right to request deletion of your personal information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability in certain circumstances; and
  • the right to withdraw consent where we rely on consent.

You also have the right to object to your personal information being used for direct marketing.

To exercise your rights, contact us at ripplenorthuk@gmail.com.

We may need to confirm your identity before completing certain requests.

13. CHILDREN'S PRIVACY

Our online store is intended for general consumer shopping and is not directed specifically at children.

We do not knowingly collect personal information directly from children for marketing purposes. If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

RippleNorth is not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy information when visiting another website.

15. COMPLAINTS

If you have a concern about how RippleNorth has used your personal information, please contact us first at ripplenorthuk@gmail.com and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date.

17. CONTACT US

If you have questions about this Privacy Policy, want to exercise your data-protection rights or have a privacy concern, please contact:

RippleNorth
Operated by Bex Parker, sole trader
Email: ripplenorthuk@gmail.com
Business address: 27 Nicholson Avenue, Barnsley, S75 1NH, United Kingdom